Delivery & Returns

Information

Delivery

Home delivery (or delivery to a business address) is available. Delivery charges apply and are based on your location. Delivery starts from as little as £9 for local deliveries and will be delivered by our team of drivers. Some products, such as small hardware products, can be shipped via Royal Mail or other postal couriers. If you’re ordering items which are eligible for this type of delivery, please contact us direct. Details on how to order are here.

If there are any restrictions to accessing your property (roadworks or vehicles for example), please let us know asap. Additionally, if yourself or someone else will not be available to accept the delivery, please inform us if we are able to leave this on your drive/front of house. Please note, we will not accept any responsibility should items then be missing upon your return. 

Please note, all deliveries will be dispatched from our site in Staffordshire. Delivery charges are based on fitting your order on to our smallest wagon, the overall weight and mileage to your location all as one. Therefore, local deliveries start from just £9. We appreciate deliveries outside of Staffordshire and South Cheshire will be more than you’d expect, but please note this is based on the above. Should a shipping method not be available for your postcode at the checkout, please call us on 01782 791000 for more information. This is because it is outside of our local delivery radius. 

All deliveries are done via one driver. Our drivers are insured to off-load your delivery from the vehicle and place either on the front pavement of your house, or driveway. Our drivers are not insured to carry your order to where is convenient for yourself; back garden, through the house or over a fence for example. It is not safe for our drivers to do this alone. Should you need assistance with the delivery, we will help as best as we can. However, the best solution is to ensure you have someone available at the delivery address to help with off-loading. 

Click & Collect

You can collect your order free of charge from our site in Staffordshire. Please note, we only have one site. If you wish to choose free click & collect, please enter ST21 6QY into the delivery postcode field at the checkout. This will eliminate any delivery charges and will notify our team that you wish to collect your order.

You must state which weekday you wish to collect your order in the ‘Order Notes’ box at the bottom of the Checkout page, so our team can ensure it’s ready in time. If you don’t state which weekday you’re collecting on, we can’t guarantee your order will be ready to collect when you arrive on site. 

More information on how to order can be found here. If you are unable to collect and require the order to be delivered, we will contact you with the delivery charge which will need to be paid prior to delivery. Payment can be taken over the phone. Collection is from: TFC Supplies Ltd, Moorfields Industrial Estate, Cotes Heath, Staffordshire, ST21 6QY.

Returns & Refunds

If you are unhappy with your purchase, please contact sales@tfcsupplies.co.uk with your feedback.

We operate a 7 day returns policy, which is subject to us being contacted to agree to the return. Returned goods must be in unused, re-saleable condition, in its original condition and packaging (if it was provided with any), complete with accessories, manuals or other documentation supplied to qualify for credit, replacement or a refund. Any items which are custom made are not subject to return. All products returned to us shall be carriage paid by the customer unless the product is defective.

A 20% re-stocking charge will apply. Your statutory rights are not affected.

Please note: We recommend that you request to sign the delivery note, and you keep a copy of your invoice that was supplied.