FAQ

Please find below a list of frequently asked questions, which we have tried to answer in as much detail for you. Should you have a question which is not listed on this page, or still need more information, please contact us.

Do you deliver?

Yes, we can deliver. We are based in Cotes Heath, Staffordshire and delivery would be from this location. Please read about our delivery & returns here. We deliver to both residential and business addresses.

Where are you based?

We only have one site and this is located at Moorfields Industrial Estate, Cotes Heath, Staffordshire, ST21 6QY. 

Can I order over the phone?

Absolutely! We can take orders and payments over the phone; just call our team on 01782 791000 between 8am-5pm Monday to Fridays.

Do you have a store?

We certainly do! Our office is located at Moorfields Industrial Estate, Cotes Heath, Staffordshire, ST21 6QY. We also have a Timber Yard available for you to browse, and a hardware store. There’s also a food wagon on site, so you can enjoy a hot sandwich and hot & cold drinks. 

When will an 'Out of Stock' product be re-stocked?

Should a product be out of stock, please contact us to query about a re-stock date. If an item is being discontinued and will not be re-stocked once it has sold out, we try our best to make this clear in the product descriptions. However, should you be uncertain about any of this information, simply contact our team and we’ll help you as best as we can.

Are you open on weekends?

We are currently closed on Saturdays & Sundays, however we occasionally open our store/office on Saturdays between 8:30am-12:30pm. We will always announce changes to our opening hours/dates on social media, so please follow us on Facebook to keep up to date. 

Do you do bespoke orders?

Yes. Whether it’s fence panels or sheds, we can offer a made-to-order service. However, this is limited to selected products. Our Closeboard Fence Panels and Picket Fence Panels can be made to a size to suit you, as well as sheds and timber garages for example. To enquire, please call us on 01782 791000.

Why isn't there a delivery option available for my postcode?

Should you enter your postcode and a message is delivered to say a ‘shipping method is unavailable’ for example, this means your postcode is outside of our local delivery radius from our site in Cotes Heath, Staffordshire. To receive an accurate delivery charge, please call us between 8am-5pm Monday to Fridays on 01782 791000 or email sales@tfcsupplies.co.uk

Can I return stock if I bought too much?

It happens – you order more than you actually need without thinking and now you’re left with excess supplies you’ll probably never use. You can return excess stock. Please see our returns policy for more information.